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“The Housekeeping Department is the nerve centre of the hotel. It is responsible for the cleanliness, maintenance and aesthetic upkeep of the hotel. It takes a well organised approach and technical understanding to enable housekeeping to cope with the volume of work. Housekeeping standards have a direct bearing on forming a lasting and positive feeling in the mind of the guest. A clean hotel is the foremost requirement of every visitor visiting the hotel. (…)” (text taken from the Introduction of the book)