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Over 1,000 hotels across the world already rely on hotelkit to simplify daily hotel routines and internal communication. A new HOUSEKEEPING tool has been specifically developed to guarantee high quality standards and increased guest satisfaction.
hotelkit has been on the market for six years and quickly established itself as a standard solution for the hotel industry. Around 50,000 hotel employees across 1,000 hotels of all categories, sizes & types worldwide use the hotel operations and communications software that was developed in Austria. hotelkit now features a specific stand-alone module for housekeeping processes.
Cleanliness is one of the most important criteria for most guests, which makes housekeeping a very important factor when running a hotel business. However, processes in this department are often inefficient and do not meet guest requirements. “In response to the high volume of customer requests and enquiries, last year we worked alongside representatives from a number of hotels to develop a new tool. The participating hotels included the famous Sacher Hotel in Vienna and the Radisson Blu Hotel Hamburg Airport. The objective was to make housekeeping workflows considerably more efficient,” explains Marius Donhauser, founder of hotelkit and owner of the Hotel Salzburger Hof in Salzburg.
Sebastian Herzog, General Manager of the Radisson Blu Hotel Hamburg Airport adds, “We have been using the new tool in test mode for a few days. Even after the first few days, we have seen how efficiently the key task is dealt with. The submitted ideas and requirements can also be integrated very easily. Members of the cleaning staff and the housekeeping service team got to grips with the routine tasks in a very short amount of time.”
Marius Donhauser is very positive about the way hotelkit HOUSEKEEPING supports users in their day-to-day activities, “Room cleanliness is one of the most important factors when guests choose a hotel. Priorities need to be set internally to achieve the required standards. Furthermore, the working methods in this department have not changed very much in recent years. Numerous paper lists, lengthy processes and countless telephone conversations are all part of the daily schedule. These methods are ineffective and, most importantly, prone to error.”
hotelkit HOUSEKEEPING digitalises all processes in the housekeeping department. This new software tool can be used as a stand-alone product or integrated into hotelkit’s existing solution. Interfaces with the property management system provide the required guest data – date of arrival and departure, preferences and VIP status – enabling rooms to be automatically allocated to the housekeeping team. After the rooms have been cleaned, the current room status is recorded directly on the hotel management system, ensuring that the front office team is constantly kept up to date.
By using hotelkit HOUSEKEEPING hotels benefit from:
- easy & modern paper-free task allocation
- enhanced quality standards through digital checklists
- efficient workload distribution according to employee’s time & skill resources
- monitoring of cleaning process through real-time tracking