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Housekeeping Software

Say Goodbye to Unhappy Guests and Expedite Your Housekeeping Assignments

Are you still prioritizing room assignments on paper and handing them out to your staff members on clipboards? What if a new priority comes up? How do you re-prioritize assignments? Is your staff still relying on paper and radios to get guests in their rooms?

If there was a solution available that would streamline the entire room assignment and cleaning process, resulting in guests getting to their rooms faster while making staff more productive, wouldn’t you want it? Well … you can have it!

REX (room expeditor) from Newmarket International, Inc. (“Newmarket”) is the first technology solution of its kind, created specifically for the housekeeping department to better manage the process of assigning and cleaning rooms. REX, a housekeeping software, can take the guesswork, the rush, and the redundancy out of your entire room assignment process.  The REX solution creates an online, easy-to-use experience that is mobile and real-time, while seamlessly integrating with your existing PMS.

Benefits of REX

  • Empowers staff to turn rooms faster
  • Gets real time room status (such as Do Not Disturb, Refuse Services, and Reminder of Later Service)
  • Improves the guest experience by reducing wait times
  • Saves time, paper, and money
  • Increases accountability
  • Simple to setup and use
  • No more manual boards


  • Automatically prioritizes rooms to be cleaned based on checkout dates and other business rules
  • Supports multiple languages (English, Spanish, etc.)
  • Updates room status in the integrated PMS instantly
  • Intuitive iPod Touch/iPhone and Google Android handheld platforms supported
  • Creates service orders automatically in HotSOS (hotel service optimization system), another leading hospitality solution available from Newmarket

Real Results

As a winner of the 2009 “Most Innovative Hospitality Technology” by HTNG members, REX continues to prove its worth and value with hospitality clients. One REX customer with over 300 rooms confirms $50,000 in savings per year. Another 1000 room customer of REX saw an 80% reduction of room rushes, creating a substantial increase in guest satisf

So, say “goodbye” to rush room orders, searching for room assignments, and upset guests. Say “hello” to quick room assignments, real time notifications of rooms available to clean now, and efficient supervisor inspections. Put your housekeeping in fast forward with REX, and increase the yield of your staff and your profits today.

REX and other service optimization solutions including HotSOS and PMWorks are offered, implemented and supported by MTech, a division of Newmarket International, Inc.  MTech serves more than 2,300 hotels in 61 countries. Focused on improving guest services by enhancing operational efficiencies, MTech products are enterprise level, SaaS solutions that deliver maximum value with limited investment. MTech serves its customers from data centers in Manassas, VA, Hong Kong, HK, and Miami, FL where the division headquarters are located.  For more information, please visit or contact directly by calling +1 305.256.0429 or emailing


About Newmarket International, Inc.

Since 1985, Newmarket® International, Inc. (“Newmarket”) continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit