This video is a recoding of a Institute of Hospitality Business Webinar; please visit the Insitute of Hospitaly’s website.

Performance Measurement and Performance Management – A Housekeeping Case Study (Webinar Recording)

In order to manage and positively drive operational performance it is important to have the correct performance measurements in place. This recoding of an Institute of Hospitality Business Webinar provides an overview of performance measurement and performance management and uses the hotel’s housekeeping function as an example to highlight the importance and impact of relevant (non financial) Key Performance Indicators.