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Interviewing Successful Hotel Managers by Dr. Lily Lin is a must-read hardcover coffee table style management book for the hospitality industry. The book consists of 44 interviews with some of the most successful hoteliers in the world. The interviews offer inspiration, information and insight for anyone who wishes to become successful in the hotel industry. The list of interviewees includes Presidents, CEOs, General Managers and Department Heads of international brand and boutique hotels like The Ritz-Carlton, Four Seasons, Kempinski, Hilton and Marriott.
About the author:
Lily Lin, MBA, Ph.D. is a true expert in hospitality. Her experiences include: – 20+ years senior lecturer & course designer at the Hotelschool The Hague – Is experienced in hotel consulting – Vice President of Marketing for an international company – B.S. degree in Business Administration, B.A. in Psychology, MBA, and Ph.D. in Strategic Marketing & Total Quality Management Cornell University, Revenue Management certificate When interviewing, Lily combines her knowledge in marketing and hospitality with her in-depth understanding in psychology of human behavior. She is an insightful, experienced and unbiased interviewer who has gained wide respect within the hospitality industry. Her name and work are recognized internationally among hospitality executives, employees, educators and students.