Housekeeping is about checking, isn’t it? This book provides good reasons why checklists are great and help to handle complexity and ensure standardised processes. Atul Gawande, the author of this book, provides great (mainly medical) examples highlighting how checklists work and ensure that nothing is forgotten. He also highlights that checklists can be used to ensure that users’ brains are not occupied with ‘silly’ things and how checklists enable the same users to be prepared and be able to focus on the important things.

• If you are working in housekeeping and don’t use checklists – read this book to find out why you should.
• If you are working in housekeeping and are not sure if your checklists work – read this book to indenitfy how to improve them.
• If you are working in housekeeping and are challenged by others about ‘why do you use check lists?’ – read this book for tons of great arguments!